How do I return an item that has arrived and is not as described?

When you buy in an auction, there is no right of return unless an item is materially different to its catalogue description.

If you feel that the lot description is missing information about the item, you can ask the auctioneer questions and request a condition report prior to bidding. Click here to learn about the 'Ask a question' feature. This should avoid any disappointment when your delivery arrives. 

If you feel that the item has been misdescribed, it’s always best to contact the auctioneer directly to see if they can help you.  

If you’re still unsatisfied, you may wish to contact our Customer Services team and we can see if we can help you. You can call us on +44(0)203 725 5550 or use 'Submit a request' below.