What can I do if I’m unhappy with my item?

Sorry if you’re unhappy with your purchase.We always want our bidders to have the best experience possible on our website.

When you bid in an auction, there is no right of return, unless an item is materially different to its catalogue description.

Just like when you’re in an auction room, bidding online is a contractual commitment to buy.

That’s why we recommend you find out all you can about an item, be it more information or a condition report, before you bid. To make it really easy for you, you can talk directly to each auctioneer by using our ‘Ask a question’ feature (found on the lot details page). Click here to learn about the 'Ask a question' feature.